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WhatsApp:(+44) 7783701209
Email:[email protected]
Standard shipping
on all orders.
Our customer support team is available 24/7 to assist you!
Address: 4 St Peters Walk,Cobridge ST6 3JD, UK
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FREQUENTLY ASKED QUESTIONS
Yes, at Leather Shoes Club, we strive to ensure that the product you receive matches the images shown on our website. Each product photo represents the actual item as accurately as possible. However, please note that slight variations in color may occur due to lighting or screen differences. Rest assured, we prioritize quality and consistency in all our products, so you can expect your order to closely match the images provided.
You can view your sales receipt in two ways:
Email Confirmation: After completing your purchase, a sales receipt is automatically sent to the email address you provided at checkout. Please check your inbox (and spam/junk folder, if needed) for this confirmation.
Account Dashboard (if you created an account): Log in to your account on our website and go to the "Order History" or "My Orders" section, where you can view details of past purchases, including sales receipts.
If you need further assistance, please contact our customer support team.
To return an item to Leather Shoes Club, please follow these steps:
1. **Check the Return Policy**: Ensure your item qualifies for a return by reviewing our return policy on the website (typically found in the footer under "Returns" or "FAQ"). Most items are eligible for return within a specified period if they are unused, in original condition, and include all tags and packaging.
2. **Contact Customer Support**: Reach out to our customer support team via email or phone to initiate the return process. Provide your order number and reason for the return.
3. **Receive Return Instructions**: Our team will guide you on how to return the item, including any return shipping details. You may receive a return shipping label or instructions on where to send your item.
4. **Pack and Ship the Item**: Carefully pack the item in its original packaging, attach any provided shipping label, and send it back to us as per the instructions.
5. **Refund or Exchange Processing**: Once we receive and inspect the returned item, we will process your refund or exchange, depending on your preference and eligibility.
If you have any additional questions or need help with the return, our support team is here to assist you!
Yes, at Leather Shoes Club, we often restock popular items that are marked as “out of stock.” However, restocking can vary based on demand and availability from our suppliers. If you’re interested in a specific item, we recommend contacting our customer support team for more information on potential restock dates.
Additionally, some items may have a “Notify Me” option, allowing you to sign up for an alert when the product is back in stock. This way, you’ll be the first to know when it’s available again.
At Leather Shoes Club, we offer shipping to a variety of locations. You can have your order shipped to any valid residential or business address within the regions we serve. Please enter your address details carefully at checkout to ensure a smooth delivery.
For more information about specific countries or regions we ship to, or if you have questions about international shipping, please refer to our shipping policy or contact our customer support team.
Yes, Leather Shoes Club offers customization options for select boot styles! If you’re interested in creating a unique design or tailoring specific features like color, material, or size adjustments, please reach out to our customer service team. We’ll work with you to understand your requirements and discuss available customization options. Note that custom orders may have additional lead times and costs, but we’re committed to crafting a pair of boots that perfectly suits your style and needs.